Brand's performance
10.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
0%
Customer Retention Rate
100%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Puma 34
3 Markhams 31.5
...
Mr Price10
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Mr Price - Online promotions complaint

No resolution
Nelisiwe Biyela
Nelisiwe Biyela filed the complaint
7 September 2022
Good day
I would like to lay a complaint against Mr Price. Few weeks back they had a buy 1 get 1 free special, i then ordered a bag on their online thinking i was going to get 2 bags since it was a buy 1 get 1 free.
When i went to collect my order i find that they delivered only 1 bag instead of 2 as per the special. Customer care line was called and i was advised that i was supposed to add 2 bags to my basket before paying. Mostly from other online stores the second free item gets added automatically and that's whats i thought its going to happen
This complaint has a private attachment.
Incident date: 7 September 2022
This complaint has been considered as not resolved.
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