Brand's performance
9.9
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
11.8%
Average Response Time
2.4%
Solution Rate
12.5%
Average Ratings
14%
Customer Retention Rate
0%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Puma 35.5
3 Markhams 25.5
...
Mr Price9.9
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Mr Price - Online order not received on expected delivery date

No resolution
rushana bassadien
rushana bassadien filed the complaint
7 May 2021
I've placed the order 29 th April 2021. received confirmation on same day via email to confirm order with order no 10701155114. On the 3rd may received email to say online order status has changed the order has left for shipping. when I phoned now because i couldn't find or track my order they told me my order is stil at their warehouse in Durban. An delivery will only be sometime in next week.
I've order the pants for my daughter for Eid which is on Thursday . so not impress with Mr price online order, you would of thought it secured and express services .so disappointing.
Incident date: 7 May 2021
This complaint has been considered as not resolved.
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