Brand's performance
9.9
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
11.8%
Average Response Time
2.4%
Solution Rate
12.5%
Average Ratings
14%
Customer Retention Rate
0%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Puma 35.5
3 Markhams 25.5
...
Mr Price9.9
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Mr Price - Online order not received

No resolution
Gabriel Visser
Gabriel Visser filed the complaint
12 May 2021
I ordered a phone online. Mr Price claims it was delivered but i never received anything, not even a call. I have logged 7 calls of more then 2 hours yet not one agent has gotten back to me. They even ended the call twice while on hold. I don't know where my package is or what is going on at all.
Incident date: 12 May 2021
This complaint has been considered as not resolved.
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