Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
Average Response Time
Solution Rate
Average Ratings
Customer Retention Rate
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Puma 35.5
3 Markhams 25.5
Mr Price11
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Mr Price - Not satisfied with charges

No resolution
Nigel Adams
Nigel Adams filed the complaint
23 October 2021
I have been charged for a service that I have not used. I have had a good relationship with Mr. Price since I opened my account with them but I made a huge mistake by taking a pay as you go sim from them. I am very disappointed with your service and vow that if you charge me for airtime and data next month, I will settle my account and never buy from your stores again. That sim never even connected to any service provider nor could I use any of the data or airtime.
Incident date: 23 October 2021
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