Brand's performance
9.9
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
11.8%
Average Response Time
2.4%
Solution Rate
12.5%
Average Ratings
14%
Customer Retention Rate
0%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Puma 35.5
3 Markhams 25.5
...
Mr Price9.9
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Mr Price - Not rectifying the status of account

No resolution
Rosemary Hoffman
Rosemary Hoffman filed the complaint
15 November 2021
airtime was bought on my mrp account and I have reported it from the 27th of August 2021.
I have called to the call center, send emails but no response at all. The account is suppose to be paid up but because of them not reversing the fraudulent debt, interest are being charged on money that I don't owe them.
no feedback, no communication whatsoever
Incident date: 31 July 2021
This complaint has been considered as not resolved.
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