Brand's performance
1.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Markhams 26.5
3 Truworths 18.3
...
Mr Price1.5
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Mr Price - No feedback from customer service

Resolved
3/10
Trudi van der Sandt
Trudi Sandt filed the complaint
5 May 2022
I am attempting to get a response from the Customer Care Call Centre regarding a blocked gift voucher. Was promised the matter will be attended to immediately earlier this week. All relevant documentation sent, still no response, not even an acknowledgement that documentation is received. I know my e-mails are read, as I do receive read receipts. Calling in does not help either, you are kept on the line for 20+ minutes and then the call is dropped
Incident date: 5 May 2022
Trudi van der Sandt
Trudi Sandt rated the brand
2 June 2022

Worst service ever

This complaint was considered resolved.
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