Brand's performance
9.9
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
11.8%
Average Response Time
2.4%
Solution Rate
12.5%
Average Ratings
14%
Customer Retention Rate
0%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Puma 35.5
3 Markhams 25.5
...
Mr Price9.9
Is this your company? Click here

Mr Price - No customer service

No resolution
Roxanne
Roxanne filed the complaint
19 November 2021
I have been calling been at almost every Mr Price store, had Mr Price staff fax through my documents to customers service, emailes customer service directly. No response. I am unable to change my details with surname since married. Also lost my store card and I pay for lost card insurance, refuse to give me a new card as they want my new ID as I opened the account on my new surname. I sent my marriage certificate so many times. Now my account is blocked online, but I must still pay them every month
Incident date: 2 August 2021
This complaint has been considered as not resolved.
Comments
This complaint has no comments yet.