Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
Average Response Time
Solution Rate
Average Ratings
Customer Retention Rate
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Markhams 16
3 Nike 10
Mr Price10
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Mr Price - No assistance regarding delivery for order

No resolution
Sanet van der Walt
Sanet Walt filed the complaint
8 March 2021
I ordered online tables.
I’ve been struggling for 3,days to get anybody to tell me where my order is! I phoned the customer help line, held on for 25 minutes, I sent a whatsup, very bad assistance, I still don’t know where my order is!!! I paid for door to door, and I cannot get anybody to assist me. Everyone’s trying to get hold of the courier company
I am beside myself. I paid for it and it feels like my order is no where. Surely that is theft?
Must I make a case at the police?
I need to know where my goods are!!!!
Incident date: 8 March 2021
This complaint has been considered as not resolved.
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