Mr Price
Mr Price
Men's and Women's Clothing
Brand's performance
13.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
14.3%
Average Response Time
2.9%
Solution Rate
14.3%
Average Ratings
30%
Customer Retention Rate
0%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Puma 34
3 Markhams 31.5
...
Mr Price13.5
Is this your company? Click here

Mr Price - Mr price online: poor customer service

No resolution
FIONA VAN GRAAN
FIONA GRAAN filed the complaint
14 October 2024
Placed an order for a dress on the 07th of October, the only correspondence i received from them was that my order is confirmed. It is the 14th of October and i am still waiting for a dress that was never delivered but they deducted from my account. Poor service, no correspondence, nothing!! i have been sending emails no response, absolutely nothing and its been 7 days!!!!!
Incident date: 14 October 2024
This complaint has been considered as not resolved.
Complaint #531624
435 views
0 comments
Report
Comments
This complaint has no comments yet.
Similar complaints
Sindisiwe
Sindisiwe
28 December 2024
Mr Price - Wrong garment packed with no price tag

I oderded 2 dresses from Mr Price online shopping both dresses were Oakridge brand…

Resolved
Maggie Tswai
Maggie Tswai
20 December 2024
Mr Price - Product quality

I have bought legging from Mr price kids for my daughter on the 16th December 2024.…

No resolution
LONDEKA MUTHWA
LONDEKA MUTHWA
27 August 2024
Mr Price - Double charged

THEY MADE ME USE THE SELF SERVICE TILL HOWEVER ONE OF THE EMPLOYEES WAS AVAILBALE…

No resolution

This page does not represent the brand's official online site. If you wish you may file your complaint directly through the channels provided by the brand and/or through the channels of regulators or conflict resolution bodies. All visible contact information, image or logos are presented according to the information sent by the users and/or the distinctive signs that the brand presents in the market and in its communication.