Brand's performance
1.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Markhams 25
3 PEP 15.7
...
Mr Price1.5
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Mr Price - Miladys - Family funeral plan - forced on me

No resolution
Tina
Tina filed the complaint
14 March 2023
First of all, I did not apply for this funeral cover, I immediately notified MR Price/Miladys of such. Numerous calls, emails and even threats helped nothing, eventually i received a sms stating my "cancellation" was received and carries a 31 day notice period, note I did not ask for this but it was forced on me, and that was 8 February, so fine I accepted it, then comes my March statement and lo and behold, here the funeral plan is still being charged, Do I actually have to close my account to stop this illegal transaction carrying on? I have no other option I guess.
This complaint has a private attachment.
Incident date: 17 November 2022
This complaint has been considered as not resolved.
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