Brand's performance
9.9
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
11.8%
Average Response Time
2.4%
Solution Rate
12.5%
Average Ratings
14%
Customer Retention Rate
0%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Puma 35.5
3 Markhams 25.5
...
Mr Price9.9
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Mr Price - Lost laybye

No resolution
Makhosazana
Makhosazana filed the complaint
18 November 2021
I went to Mr price at 165 JHB Market street ,to take out my Laybye was attended by Silindile who took an hour and only vame back to tell me she can't find my Laybye.This obviously pissed me off as I wasted my time andoney to come home empty handed.They said they'll call afterwards when they've found my Laybye as a result I'm still waiting.
Incident date: 12 November 2021
Makhosazana
22 December 2021
I did finally get my lay-by but I still insist upon re-training of the staff to further avoid the matter for any future encounter like I had
This complaint has been considered as not resolved.
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