Brand's performance
10.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
0%
Customer Retention Rate
100%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Puma 34
3 Markhams 31.5
...
Mr Price10
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Mr Price - Listed on credit bureau for missed payment

No resolution
Candice
Candice filed the complaint
10 October 2022
I opened a new account 2020 not knowing my older account was active. I purchased and made a payment in store at Vincent Park Mall in East London. The payment reflected on my older account and not on my new account. I visited the store a few times to rectify and also made numerous calls. I recently noticed that I was listed as a bad payer on the credit bureau. Missed payment for December 2020 when the payment was made. I would like this to be rectified ASAP. The older account was closed but the missed payment on the credit bureau still reflects and I need it removed.
Incident date: 10 October 2022
Candice
25 October 2022
Still haven't received a response to my complaint
This complaint has been considered as not resolved.
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