Brand's performance
10.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
0%
Customer Retention Rate
100%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Puma 34
3 Markhams 31.5
...
Mr Price10
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Mr Price - Lack of response to fraudulent activity on account

Resolved
4/10
Graham Hobson
Graham Hobson filed the complaint
16 January 2023
On 18th November 2022 I advised MrPrice that I have picked up fraudulent activity on my account. Documents were submitted as request by Customer Care on the 18th.
Any emails requesting updates or resolution results in an automated response that a customer services representative has contacted me and the matter is resolved. This email is followed by an email advising me that a representative will contact me in 24/48 hours which never happens.
2 Months later the matter is not resolved and today I received an email advising me that they have received my documents and will investigate.
This just shows how unimportant customers and customer service is to MrPrice.
Incident date: 18 November 2022
Graham Hobson
Graham Hobson rated the brand
20 January 2023

Brand has always been good, but lately it seems customer service / satisfaction is no longer important.

This complaint was considered resolved.
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