Brand's performance
9.4
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
14.3%
Average Response Time
2.9%
Solution Rate
0%
Average Ratings
50%
Customer Retention Rate
0%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Puma 34
3 Markhams 31.5
...
Mr Price9.4
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Mr Price - Dissapointed

No resolution
AUDREY MHLANGA
AUDREY MHLANGA filed the complaint
10 March 2021
i had an account with Mr Price.on 26th July 2016 I paid R 860.88C using my bank account ,to mr price account only to find out that my Mr Price account has been handed over to their debt collector agent. MR price firstly they did not informed me and notifying me that My account has been handed over. After 2 days of paying the account , the debt agent called me to tell me that my mr price account is being handed over to them ,how much can i afford to pay the account we arranged. I went to MR PRICE store where I opened an account to ask them about my recently payment and I was told the did not received any payment from me. I did faxed emailing mr price customer service. Yes they did interact with me through the e mail. they did ask me to send my banking details . till to date nothing has happened . I only needed my refund . I paid my account to the fullest
Incident date: 10 March 2021
This complaint has been considered as not resolved.
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