Mr Price - Dissapointed

i had an account with Mr Price.on 26th July 2016 I paid R 860.88C using my bank account ,to mr price account only to find out that my Mr Price account has been handed over to their debt collector agent. MR price firstly they did not informed me and notifying me that My account has been handed over. After 2 days of paying the account , the debt agent called me to tell me that my mr price account is being handed over to them ,how much can i afford to pay the account we arranged. I went to MR PRICE store where I opened an account to ask them about my recently payment and I was told the did not received any payment from me. I did faxed emailing mr price customer service. Yes they did interact with me through the e mail. they did ask me to send my banking details . till to date nothing has happened . I only needed my refund . I paid my account to the fullest