Brand's performance
11.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
13.3%
Average Response Time
2.7%
Solution Rate
14.3%
Average Ratings
14%
Customer Retention Rate
0%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Puma 35.5
3 Markhams 25.5
...
Mr Price11
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Mr Price - Disappointed

No resolution
Ntando
Ntando filed the complaint
20 October 2021
I bought 2 jeans in 01 Sept and when I was returning them 15 October I was told you don’t take clothes back after 30 days even if I don’t want refund. I’m so disappointed now I must keep jeans that don’t fit.
I will be closing my account with you, thank you very much
Incident date: 15 October 2021
This complaint has been considered as not resolved.
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