Brand's performance
15.4
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
17.6%
Average Response Time
3.5%
Solution Rate
18.8%
Average Ratings
25%
Customer Retention Rate
0%
Category ranking
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Mr Price - Customer service

No resolution
Nokuthula
Nokuthula filed the complaint
17 November 2020
I am not happy with the service I received at Mr price Golden acre in Cape town, the manager was very rude when I complained to him about the long wait the cashier left me for about 15 minutes saying she is coming back, she is fetching the lay-bye the assistant manager by the name of Peter said cant I read on the till that the cashier is busy she will be back asked him where is that written he told me they are very busy I can see that
Incident date: 17 November 2020
This complaint has been considered as not resolved.
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