Brand's performance
14.7
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
16.7%
Average Response Time
3.3%
Solution Rate
17.6%
Average Ratings
25%
Customer Retention Rate
0%
Category ranking
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Mr Price - Colour faded after 1 wash

No resolution
Miss cheranne Jawair
Miss Jawair filed the complaint
11 January 2021
Good day,

I would like to express my utmost concern regarding my bedding cover and pillowcases that was supposed to be grey after one wash turned brown and the colour faded completely. Not only does it look a 100 years old but I spent a fortune only for this to happen, I do not have my slip because I had exchanged an item and the teller kept my slip behind. After my experience, I will not be shopping at Mr Price Home and would not recommend anyone buying these items. I have attached pictures so you can see the colour differences. Please take note my purchases was made around November 2020

Regards

Cheranne
Incident date: 11 January 2021
This complaint has been considered as not resolved.
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