Brand's performance
13.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
14.3%
Average Response Time
2.9%
Solution Rate
14.3%
Average Ratings
30%
Customer Retention Rate
0%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Puma 34
3 PEP 33.5
...
Mr Price13.5
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Mr Price - Clearscore reflect missed payment and account arrears when account was paid and up to date

No resolution
Lydia
Lydia filed the complaint
3 December 2021
I saw on Clearscore that my Mr Price accounts shows in arrears and that I have missed a payment. I called the call centre who told ne that I must correct this with ITC (after they confirmed in store payment was received and that my account is up to date)
This is also not the first time you did this!!!!!
I paid my account.
It is not in arrears.
Mr Price messed up and now that expect me to correct this.
Mr Price own up and man up, Take responsibility of your errors and fix this!
Incident date: 30 October 2021
This complaint has been considered as not resolved.
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