Brand's performance
14.7
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
16.7%
Average Response Time
3.3%
Solution Rate
17.6%
Average Ratings
25%
Customer Retention Rate
0%
Category ranking
Is this your company? Click here

Mr Price - Clearscore reflect missed payment and account arrears when account was paid and up to date

No resolution
Lydia
Lydia filed the complaint
3 December 2021
I saw on Clearscore that my Mr Price accounts shows in arrears and that I have missed a payment. I called the call centre who told ne that I must correct this with ITC (after they confirmed in store payment was received and that my account is up to date)
This is also not the first time you did this!!!!!
I paid my account.
It is not in arrears.
Mr Price messed up and now that expect me to correct this.
Mr Price own up and man up, Take responsibility of your errors and fix this!
Incident date: 30 October 2021
This complaint has been considered as not resolved.
Comments
This complaint has no comments yet.