Brand's performance
1.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Markhams 25.5
3 PEP 15.9
...
Mr Price1.5
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Mr Price - Bashierra baama - teller out of hand

No resolution
1/10
Winifred Stander
Winifred Stander filed the complaint
30 December 2022
Canal walk mr price home
I collected my online package and had informed the teller that i will be returning items aswell. Upon her ringing up the returned items she had to show my card, and said that the credit will be credited on my credit card. I told her that its not a credit card and it was s debit card, however she insisted it was a credit card grabbed it out my hand and tried to put in the card machine. I kept on that i cant put my card in and her colleague walked by and informed her that its a debit card. And i had asked for her manager, whom approached us and didn't want to hear a word i had to say. She insisted it was a system that read it as a credit card, all of which none of the staff surrounding never recognized their fault. I had my young daughters with me and they were even unimpressed on how my card was grabbed out of my hand and how the teller had argued that my card was a credit card. Even after all of which i was not told sorry for any of her insisting she was wrong instead they were all smucking. This time of year you can see the staff is exhausted but common courtesy should be your service driveand. I honestly was shocked to my core that this girl had physically grabbed a card out my hand!
Incident date: 30 December 2022
Winifred Stander
Winifred Stander rated the brand
24 March 2023

Not happy

This complaint has been considered as not resolved.
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