Mr Price - Airtime purchase fraud

I went in to your clothing store Mr Price boksburg in east rand mall on the 13 August 2021 to close my account, where I paid the outstanding balance of R133.98, and also filled in a document in store to close the account.


On the 20 August 2021 I went back to the store to check the status on my account, where I was told that my account was not closed and that a sim card was activated at your branch in Medowdale, the number is 0650436033 and is still active.  This is very strange as I activated the card at your clothing branch in mall@carnival in brakpan.


While in the branch I asked to see the document I filled in to close the account, and the staff in the store could  not find it.


A case of fraud was opened at boksburg north police  station with case number 271/08/2021 agianst your company and your clothing branch in east rand mall.


See attached a copy of my ID and account card, also see affidavit attached for the case that was opened, also the activation document I received when I activated the card, also see attached hand written document with the details of the cell number and store name the sim card was activated. Written with your staff members hand in store.