Category ranking
- 0800 212 535
- [email protected]
Mr Price - Airtime fraud
No resolution
1/10
Nithianandan Govender filed the complaint
28 November 2023
More than 13 emails sent to the Fraud department with Affidavit and confirmation from MTN that my number was compromised. Zero acknowledgement or response from the fraud department.
Complaint logged on Hello Peter. A Clancey responded with an apology, there is where it ended. No feedback from the Mr Price Hello Peter team.
Multiple conversations with consultant Ryan Mohan who tried to assist by escalating to the fraud department.
4 months down the line, no traction has been made.
Frustrated and disappointed
Complaint logged on Hello Peter. A Clancey responded with an apology, there is where it ended. No feedback from the Mr Price Hello Peter team.
Multiple conversations with consultant Ryan Mohan who tried to assist by escalating to the fraud department.
4 months down the line, no traction has been made.
Frustrated and disappointed
Incident date: 26 July 2023
Nithianandan Govender rated the brand
23 January 2024
Very very poor service, it took months of many emails to finally get resolution. It has been nothing short of a nightmare dealing with Mr Price.
Would you buy again? No
1/10
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