Brand's performance
10.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
12.5%
Average Response Time
2.5%
Solution Rate
12.5%
Average Ratings
14%
Customer Retention Rate
0%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Markhams 16
3 Nike 10
...
Mr Price10
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Mr Price - Account activation

Resolved
Adella Xala
Adella Xala filed the complaint
16 February 2022
I received an sms stating that my card has been approved with a reference number. I went to the store 4 times to collect the card, but been told some information has not been updated on my account so it's actually not activated. Why did I receive an approved sms when there's missing information? Your IT team should do better.
Incident date: 16 February 2022
This complaint was considered resolved.
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