Brand's performance
14.7
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
16.7%
Average Response Time
3.3%
Solution Rate
17.6%
Average Ratings
25%
Customer Retention Rate
0%
Category ranking
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Mr Price - #70521

No resolution
1/10
Mmabatho
Mmabatho filed the complaint
7 December 2021
Good morning i just have a complain with regards to a mrp sim top up which I've agreed it but i never received any airtime even now but I'm surprised my bill keep on increasing when i ask about this they say I've received 110 from them i keep paying things that i don't know,how could you do this to your customers
Incident date: 6 December 2021
Mmabatho
Mmabatho rated the brand
19 January 2022

I never found any solution on my complain

This complaint has been considered as not resolved.
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