Brand's performance
15.4
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
17.6%
Average Response Time
3.5%
Solution Rate
18.8%
Average Ratings
25%
Customer Retention Rate
0%
Category ranking
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Mr Price -  #107161528699

No resolution
Kurhula
Kurhula filed the complaint
27 August 2021 (edited on20 December 2021)
On the 21 August 2021 i made online an online order at Mrprice, I received the Order Confirmation #107161528699, on the 23 August the status changed to shipped, on the 27 August I received an email from Mrprice that my order was on board a vehicle that was hi-jacked, they will be cancelling my order and refund me in full. A voucher for R50 will be sent to me for the inconvenience caused. I received the R50 voucher but when they asking when am I going to be refunded I don't an answer, they are not answering my emails.

 
Incident date: 21 August 2021
This complaint has been considered as not resolved.
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