Brand's performance
10.4
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
12.5%
Average Response Time
2.5%
Solution Rate
13.3%
Average Ratings
14%
Customer Retention Rate
0%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Puma 35.5
3 Markhams 25.5
...
Mr Price10.4
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Mr Price - 0122

Awaiting reply
Joy
Joy filed the complaint
4 July 2024
I took out a layby @mr price mams mall, however I wanted to exchange for different color because I got the axact product as a gift prior to taking out the layby. I was told I can not exchange or get a refund until after 24 hours, I was forced to go back the next day which I was told that the system is offline. I had the merchandise that I did not need for 4 full days because they did not want to help me.... Unfortunately I do not have a receipt because I did a refund @ Mr price menlyn where I got an excellent service and told that there is no such thing as a 24 hour delay for layby return and exchanger
Incident date: 30 June 2024
Joy
Joy is awaiting for brand response
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