Brand's performance
4.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
16.7%
Solution Rate
0%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
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Mr D - Rude & incompitent

No resolution
Felicia Hendricks
Felicia Hendricks filed the complaint
25 November 2022
MOST PATHETIC SERVICE ---I PUT MY LOCATION IN FOR DELIVERY AND EVEN GAVE SPECIAL INSTRUCTION WITH BUILDING”S NAME ON .THE LOCATION TOOK THE DRIVER TO THE BUILDING NEXT DOOR ALL HE NEED TO DO WAS READ THE NAME ON BUILDING .. THE RUDE DRIVER CALLS I ASK HIM WHERE HE IS HE CAN'T EVEN TELL ME I ASKED HIM IF HE IS INFRONT OF VORMONT SALES HE COULD NT TELL ME I ASKED HIM TO TELL ME WHAT HE SEES HE COULD NT EVEN TELL ME COLOUR OF THE BUILDING NOTHING .. HE DROPS THE CALL I CALL HIM BACK TO ASK HIM IF HE CAN TELL ME WHAT HE SEES NOT ABLE TO EVEN TELL ME HIS SURRONINGS .. I TELL HIM OKAY COME BACK UP TO THE SECURITY GAURDS U WILL GET ME THERE I WALKED UP WAIT FOR HIM AND HE DOES NT SHOW I CALL HIM BACK AND STILL NOT ABLE TO TELL ME WHERE HE IS , EVENTUALLY THE SECURITY FROM THE BUILDING THAT HE IS STANDING INFRONT OFF TAKES THE PHONE AND TELLS ME AND IT WAS LIERALLY THE BUILDING NEXT DOOR I TELL HIM TO WAIT THERE I AM COMING WHEN I GET THERE THIS DRIVER IS SO RUDE TELLING ME HE WASTED HIS PETROL AND HE WANTS A TIP THE NERVE OF HIM ..HE EVEN SORE AT ME ( SAID I MUST FOK OFF WHEN I SAIS I SHOULD BE UPSET AND I WONT GIVE HIM ) INFRONT OF MY COLLEGUES MAKING A SCENE IN MY PLACE OF BUINESS BECUASE OF HIS ILLETRATENESS .NOT ONLY DID I HAVE TO PUT UP WITH HIS RUDENESS BUT MY FOOD WAS COLD ALL BECUASE OF HIS INCOMPETENCE .. NB: PLEASE MAKE MR DELIVERY YOU HIRE DRIVERS CAN AT LEAST READ AND ARE A AWARE OF THERE SURRONDINGS --.. .. I PAID OVER R200 FOR MY FOOD AND THIS IS THE TYPE OF SERVICES I GET .

RUDE DRIVER CELL PHONE NUMBER -0746056475
Incident date: 25 November 2022
This complaint has been considered as not resolved.
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