Brand's performance
4.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
16.7%
Solution Rate
0%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
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Mr D - Refund not paid out

No resolution
1/10
Thabisile Tshoke
Thabisile Tshoke filed the complaint
3 January 2023
I have been waiting for a refund since last year December they keep telling m 3-5 working days and nothing
They say they are going to call and nothing
They respond to your emails at 8/9/10pm at night. Ongoing issue
Incident date: 3 January 2023
Thabisile Tshoke
Thabisile Tshoke rated the brand
1 February 2023

Lack of customer service mess up and want you to resolve for them

This complaint has been considered as not resolved.
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