Montecasino
Montecasino
Brand's performance
10.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
0%
Customer Retention Rate
100%
Tsogo Sun
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Montecasino - Manager yelling at children and customers

No resolution
Rhandzu
Rhandzu filed the complaint
3 June 2023
The manager interrogated and yelled at an 11 year old child with regards to age restrictions despite the child not having any knowledge of what is going on . There was obvious confusion on the part of the woman accompanying the child who acknowledged her own error however witnessing him to that to a child in public and seeing that boy cry is just so heartbreaking . This needs to be addressed because a child’s dignity was violated
Incident date: 3 June 2023
This complaint has been considered as not resolved.

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