How to make a complaint on Complaints Book?

Name: Montecasino
Rating: 10.0

Making an online complaint on Complaints Book is simple, free, and very intuitive. To make a complaint, you must be registered on the platform.Clicking the Make a complaint button will allow you to start your complaint, ensuring you always select the correct brand.Once all fields are filled in, the complaint will be sent for approval. Once approved, the brand will be automatically notified that it has a new complaint on Complaints Book.When filing a complaint, always fill in your personal details - name and phone number are mandatory - to facilitate identification by the brand.

Montecasino | Complaints Book

Brand's performance

10.0

/100

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

Average Response Time

Solution Rate

Average Ratings

Customer Retention Rate

100%

Category ranking

Casinos and Bingos

1 GrandWest Casino and Entertainment World 10

2 Montecasino 10

3 Emperor's Palace Hotel, Casino and Convention resort 10

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Rhandzu

Featured

Montecasino - Manager yelling at children and customers

The manager interrogated and yelled at an 11 year old child with regards to age restrictions despite the child not having any knowledge of what is going on . There was obvious confusion on the part of the woman accompanying the child who acknowledged…

Last activity

Montecasino - Manager yelling at children and customers

The manager interrogated and yelled at an 11 year old child with regards to age…

No resolution

Daphne

15 January 2023

Montecasino - Movie cancelled without proper communication

Movie at cinema 13 was to start at 20:15. Nothing happened and kept in darkness…

No resolution

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