Brand's performance
3.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
20%
Customer Retention Rate
0%
Category ranking
Mobile and Fixed Telecommunications
1 Mondo 31.5
2 Metrofibre 30
3 Supersonic 16.3
...
MiX Telematics3
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MiX Telematics - Unresolved billing query

No resolution
1/10
Ronald Levy
Ronald Levy filed the complaint
4 April 2022
My e-mail to [email protected] dated 1 January 2022 elicited a case number, being 10152730 but no other response. My reminder e-mail dated 28 January 2022 elicited another case number, being 10298676, but no other response. My telephone call to Customer Care at 10:20 on 1 March 2022 elicited no response.
Incident date: 4 April 2022
Ronald Levy
19 April 2022
The lack of response is indicative of the putrid service from Mix Telematics - Matrix Beame
Ronald Levy
Ronald Levy rated the brand
1 June 2022

The product is fine, but the backroom service is non-existent

This complaint has been considered as not resolved.
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