Brand's performance
15.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
16.7%
Average Response Time
0%
Solution Rate
16.7%
Average Ratings
33.3%
Customer Retention Rate
0%
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MiX Telematics - Beyond poor service

No resolution
Dereck
Dereck filed the complaint
3 May 2022
I received a phone call regarding my contract that has expired and and also the Tracking device not working.
So a new contract was drafted and a new device was scheduled for installation..
No one phoned me to make arrangements only got feedback few days later to "Re-schedule".
I've waited, nothing happened.
Again few days later I was contacted to arrange time and place..
In the mean time, I cancelled/terminated the service, but no response. I got billed and money was debited from my account.
I will take this further, and even go to Carte Blanche!!
This complaint has a private attachment.
Incident date: 3 May 2022
This complaint has been considered as not resolved.
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