Brand's performance
15.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
16.7%
Average Response Time
0%
Solution Rate
16.7%
Average Ratings
33.3%
Customer Retention Rate
0%
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Laurah
Laurah
16 November 2023
No resolution
2/10
MiX Telematics - Need clarity about my account cause i was told iam in areas

I have been with this company for more than 3 years. Iam surprised they are debiting my account but you sent mbd to trouble me. I have intention to cancel it. Iam…

No resolution
2/10
Jane Shalate Mshigo
Jane Mshigo
25 October 2023
No resolution
MiX Telematics - Negative listing on credit profile

Good day. I had cancelled my tracker contract 30 days prior the next debit order and received confirmation of cancellation but I was listed with the credit bureau…

No resolution
ANDRIES DIPPENAAR
ANDRIES DIPPENAAR
11 October 2023
No resolution
MiX Telematics - Refusing to process the cancellation request made in 2019 already

Hi, With reference to the below email, why must I pay a settlement amount for a device that was never fitted to my vehicle? Andries Dippenaar 0767913420 09 April…

No resolution
Romy Govendet
Romy Govendet
6 May 2023
No resolution
3/10
MiX Telematics - Unsatisfactory treatment

I have been a, client of MIX Telematics since 2017 when I purchased my vehicle Kia deal was done at the Dealership,. Since taking out the Contract I have not missed…

No resolution
3/10
Romy Govendet
Romy Govendet
5 May 2023
Resolved
5/10
MiX Telematics - Unacceptable treatment

I stopped working in March 2021, called MiX Telematics to cancel my Contract was told that not to worry it will be done. YEAR later I get calls and sms from Attorneys…

Resolved
5/10
Chris van Wyngaardt
Chris Wyngaardt
26 April 2023
No resolution
MiX Telematics - Mix telematix

Contacting Mix Telematics to cancel the product I received a cancelations number from the agent and phoning that number no one answers to assist. They now have…

No resolution
Lerato
Lerato
21 July 2022
No resolution
MiX Telematics - Contract cancelation

I canceled my beame contract twice telephonically after an agent told me I had an outstanding balance on my account. I kept being billed for the tracker which i…

No resolution
Dereck
Dereck
3 May 2022
No resolution
MiX Telematics - Beyond poor service

I received a phone call regarding my contract that has expired and and also the Tracking device not working. So a new contract was drafted and a new device was…

No resolution
Ronald Levy
Ronald Levy
4 April 2022
No resolution
1/10
MiX Telematics - Unresolved billing query

My e-mail to [email protected] dated 1 January 2022 elicited a case number, being 10152730 but no other response. My reminder e-mail dated 28 January 2022…

No resolution
1/10
Nelson Sibewu
Nelson Sibewu
22 February 2022
No resolution
MiX Telematics - 930111

this Brand is the worst Brand to work with, their Cancellation department is almost Non existent, they do not pick calls, they do not respond email , they are just…

No resolution