Medirite Pharmacy
Medirite Pharmacy
Brand's performance
10.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
0%
Customer Retention Rate
100%
Retailers
  • 0800222617
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Medi- Rite Pharmacy - Refusal to dispense s2 headache tablets

No resolution
Michelle
Michelle filed the complaint
23 June 2021 (edited on25 July 2021)
Tuesday (22/06) after work we went to Checkers in Glenvista.
We have been shopping there and at Mederite for the past 3 years +
We where being helped by the Pharmacist - whereby I requested Accurate tablets for my daughter (23 years old). The pharmacist refused to dispense the tablets as she said that I bought on Saturday (19/06) 40 tablets. I tried to explain to her that the tablets is for my daughter that is here with me - I proceeded to call my daughter to come and tell the pharmacist that the tablets are for her. My daughter confirmed that the tablets are indeed for her as she suffers from chronic migraine - she even offered to give the pharmacist her Doctors details to confirm. We where treated like criminals and was refused the tablets. How can the pharmacist decide that my daughter is refused tablets. We then had to finish our shopping and go to Clicks to get the tablets - how ridiculous and we wasted extra 30 min to go to Clicks as Medirite Pharmacist refused to help or listen. Totally unacceptable
Incident date: 22 June 2021
Michelle
1 July 2021
No response
Michelle
15 July 2021
No call back or action yet
This complaint has been considered as not resolved.
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