Brand's performance
10.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
0%
Customer Retention Rate
100%
Category ranking
Restaurants - Fast Food
1 KFC 15.6
2 Fishaways 13.7
3 Nando's 11.5
...
McDonalds10
Eating and Dining
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McDonalds - Poor customer service

No resolution
Mpume
Mpume filed the complaint
28 September 2023
At McDonald's #1970749 bridge City Mall 0315303164 , cashier 65 , order #53 At 15:33 pm 28/09/2023 I ordered a chicken salad which is R56.90 I payed and waited 15 minutes for the salad, so I went to check what taking long , then they said the do not have the salad it out of stock , the did not tell me earlier and on the menu there was no notice of out of stock , they told me to take some thing else but I told them to give me a grand chicken classic the burger was bad, the did not put my cheese they put the wrong gunish , I was so disappointed when I got home , I have the pictures and the slip
This complaint has a private attachment.
Incident date: 28 September 2023
This complaint has been considered as not resolved.
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