Makro
Makro
Supermarkets - Large Retail
Brand's performance
17.8
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
13.2%
Average Response Time
2.9%
Solution Rate
16.7%
Average Ratings
36.7%
Customer Retention Rate
22.2%
Category ranking
Supermarkets - Large Retail
1 Pick n Pay 35.5
2 Shoprite 32.5
3 Woolworths 25
...
Makro17.8
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Makro - History

History since always

Brand presence 08-07-2020
No. of complaints 53
Reach 36.9 thousand

What is Satisfaction Index?

The Satisfaction Index expresses, in an objective way, the performance of brands on Complaints Book based on the interaction with users who have made complaints.

A good brands performance increases the Satisfaction Index.

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How can I ensure this information is secure?

The reliability of the Satisfaction Index is a major concern for us. The way to ensure maximum transparency and security about this whole process is to register this information in a totally transparent way. In the list below you can see the history of this information.

Records

Date SI
Saturday, 07 December 2024 - 20:10 17.8
Saturday, 07 December 2024 - 04:05 18.6
Friday, 06 December 2024 - 12:00 18.6
Thursday, 05 December 2024 - 19:55 18.7
Thursday, 05 December 2024 - 03:50 18.7
Wednesday, 04 December 2024 - 11:45 15.7
Tuesday, 03 December 2024 - 19:40 15.7
Tuesday, 03 December 2024 - 03:35 15.7
Monday, 02 December 2024 - 11:30 15.7
Sunday, 01 December 2024 - 19:25 15.7

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