Makro - Refund

I bought items from Makro in Black Friday sale which were later cancelled due to stock unavailability. Have been back and off with emails promising to pay with 2-5 days till today.

Thandiwe Ngcukayithobi (Makro)

Apr 25, 2024, 13:49 GMT+2

Good day Dipuo,

We trust that this email finds you well.

Please be advised that your refund has been processed and paid to you. Kindly allow 2 – 5 working days in order for the funds to reflect into your account.

We would like to thank you for your patience and wish to apologize for the delay that this may have caused.

Kind Regards.
Thandiwe Ngcukayithobi
Makro National Contact Center
A Division Of MASSMART Holdings Limited
Tell: 0860-600-999
WhatsApp: 0860-300-999
General Enquiries: [email protected]
Online Shopping: [email protected]
Zanele Mpelazwe (Makro)

Jan 2, 2024, 15:22 GMT+2

Good Day Dipuo,

It has come to our attention that a refund is due to yourself.

Please would you confirm that we can go ahead and refund this either by EFT.

1. Attach Proof of payment

2. ID number (not a copy of the ID) OR Company Registration number

3. Complete the below:
Jan 8, 2024, 13:25 GMT+2

Good Day,

We trust that this email finds you well.

Please be advised that your refund has been processed and paid to you. Kindly allow 2 – 5 working days in order for the funds to reflect into your account.

We would like to thank you for your patience and wish to apologize for the delay that this may have caused.

I received below email and still waiting for my refund.


Kabelo Heyise (Makro)

May 16, 2024, 16:03 GMT+2

Good day Dipuo,

We hope this email finds you in good health.

We are pleased to inform you that your refund has been processed and successfully paid to you. Please note that it may take 2-5 working days for the funds to appear in your account.

We appreciate your patience during this process and apologize for any inconvenience caused due to the delay.

Thank you, and have a great day!
Kind Regards,