Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
17.2%
Average Response Time
6.2%
Solution Rate
17.2%
Average Ratings
35.7%
Customer Retention Rate
57.1%
Category ranking
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Makro - Refund

No resolution
1/10
Khanyie
Khanyie filed the complaint
28 February 2024
When am I getting my refund since most of my order was cancelled,I called your contact centre and your agent confirmed that my order will be cancelled ,I even sent emails to Makro but they ignored them then I keep receiving smses that my order will be delivered which now and then they keep returning it back for reasons known to them.
I don’t not that incomplete order just refund my Money asap I’ll buy somewhere else.
This complaint has a private attachment.
Incident date: 28 February 2024
Khanyie
Khanyie rated the brand
22 May 2024

No

This complaint has been considered as not resolved.
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