Brand's performance
17.8
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
13.2%
Average Response Time
2.9%
Solution Rate
16.7%
Average Ratings
36.7%
Customer Retention Rate
22.2%
Category ranking
Supermarkets - Large Retail
1 Pick n Pay 35.5
2 Shoprite 32.5
3 Woolworths 25
...
Makro17.8
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Makro - Refund

Resolved
4/10
Khanyie
Khanyie filed the complaint
19 October 2023
Ordered items and they canceled some of them claiming there’s no stock and they’ll refund. I then emailed them to cancel the whole order and refund me but they never responded,days later a lady calls me asking me when am I fetching my order and I told her to cancel and refund me.the following day I get an email that my order was collected,I then called their call centre and they said it’s a mistake they’ll escalate and they’ll fast track my refund.they even asked for my banking details acting as if they’ll do it fast and till to date I have not heard anything from Makro and my Refrund it’s still not done.
I just want my Money AsaP.
This complaint has a private attachment.
Incident date: 19 October 2023
Khanyie
Khanyie rated the brand
20 October 2023

They don’t respond to emails.

This complaint was considered resolved.
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