Brand's performance
16.1
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
11.1%
Average Response Time
5.2%
Solution Rate
12%
Average Ratings
30%
Customer Retention Rate
37.5%
Category ranking
Supermarkets - Large Retail
1 Shoprite 29.2
2 Woolworths 25
3 Game 23
...
Makro16.1
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Makro - Poor service & no refund - no response - riversands

No resolution
Rina Redelinghuys
Rina Redelinghuys filed the complaint
6 January 2023
I've placed and online order for a Xmas gift on 26 Nov'22. After multiple follow ups, and a courier going to the RIVERSANDS branch 12 times, just to end up empty handed, I never received delivery on my goods ordered. I requested a refund and I'm still waiting, customer support is not helping, if you're lucky enough to get through and not being put on hold for 25minutes + and then just cut off.
Then you have to deal with rude consultants as well. Just not getting through to RIVERSANDS branch to get my money back.
Incident date: 23 December 2022
This complaint has been considered as not resolved.
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