Makro
Makro
Supermarkets - Large Retail
Brand's performance
23.3
/100
Weak
Weak
Satisfaction Index over the past 12 months.
Response Rate
22.7%
Average Response Time
4.1%
Solution Rate
22.7%
Average Ratings
38.3%
Customer Retention Rate
33.3%
Category ranking
Supermarkets - Large Retail
1 Pick n Pay 37.5
2 Woolworths 25
3 Makro 23.3
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Makro - Poor service

No resolution
Bronica
Bronica filed the complaint
11 January 2024
On the 12 Dec 2023 Ive orderd a Stainless Steel Heating Dual Purpose Faucet online and till today I havent received my order. Tried contacting makro to follow up they always raising tickets about my order telling me that they will contact me for an update and no one us updating me whatsoever. Even exhausted to keeping contacting them
Incident date: 11 January 2024
This complaint has been considered as not resolved.
Complaint #448624
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