Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
17.2%
Average Response Time
6.2%
Solution Rate
17.2%
Average Ratings
35.7%
Customer Retention Rate
57.1%
Category ranking
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Makro - Order not delivered or refunded

No resolution
Maryann
Maryann filed the complaint
17 December 2023
Good day my order was placed on the 23rd or 24th of Nov. Some items were delivered and a lot was not delivered. I still want the items or I want the refund paid in my account today. I send numerous mails from the 6th of Dec with no feedback. I even reported them at Hallo Peter and still nothing is sorted today. We are getting close to.Chridtmas and I am without groceries because of Makro. They just do not come back to you on e mail, phone and even whatsapp

My order number: MAK5564801
Incident date: 23 November 2023
This complaint has been considered as not resolved.
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