Makro Logo
Makro
Supermarkets - Large Retail
Complain
Supermarkets - Large Retail 75.1 thousand views Average response time is over 15 days
Complain
Complaints About Compare
Is the brand Makro trustworthy?
Weak
24.0
/100
Weak
Satisfaction Index over the past 12 months.
Response Rate
20%
Average Response Time
3.6%
Solution Rate
21.7%
Average Ratings
44%
Customer Retention Rate
40%
Category ranking
Supermarkets - Large Retail
1 Pick n Pay 32.7
2 Woolworths 25
3 Makro 24
Is this your company? Click here

Makro - Online refund

No resolution
Dipuo Witness
Dipuo Witness filed the complaint
28 June 2024
Still waiting for a refund from MAKRO, have been receiving same message but no refund.
Good day Dipuo,

Please be advised that your refund has been processed and paid to you. Kindly allow 2 – 5 working days in order for the funds to reflect into your account.
Incident date: 28 June 2024
This complaint has been considered as not resolved.
Complaint #500224
602 views
0 comments
Report
Comments
This complaint has no comments yet.
Similar complaints
MPOLELENG MAHLABA
MPOLELENG MAHLABA
2 July 2025
Makro - Disgusting customer service from makro online

Disgusting customer service from Makro online services, Makro staff do not do their…

Awaiting reply
Liesel Botha
Liesel Botha
10 June 2025
Makro - No refund paid back

I bought from Makro online and paid the next day I received a message saying there…

Awaiting reply
Liesel Botha
Liesel Botha
23 May 2025
Makro - No refund

Good day I have done an online purchase from Makro on the 03/05/2025 and on the…

Awaiting reply

This page does not represent the brand's official online site. If you wish you may file your complaint directly through the channels provided by the brand and/or through the channels of regulators or conflict resolution bodies. All visible contact information, image or logos are presented according to the information sent by the users and/or the distinctive signs that the brand presents in the market and in its communication.