Brand's performance
16.1
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
11.1%
Average Response Time
5.2%
Solution Rate
12%
Average Ratings
30%
Customer Retention Rate
37.5%
Category ranking
Supermarkets - Large Retail
1 Shoprite 29.2
2 Woolworths 25
3 Game 23
...
Makro16.1
Is this your company? Click here

Makro - No feedback

Resolved
1/10
Aletta Short
Aletta Short filed the complaint
28 January 2023
i ordered the letters A, H ,B led lights. the letter B did not work, and they did come and fetch it and also let me know on the 20/01/2023 that it was delivered at the supplier...since then no response on my email or informing of the movement of the product not working. Also, on the discription on the product it says batteries included and for all 3 lights I did not receive batteries.
Incident date: 28 January 2023
Aletta Short
Aletta Short rated the brand
4 February 2023

The brand was not the problem. The supplier was the problem and Makro refunded me the money.

This complaint was considered resolved.
Comments
This complaint has no comments yet.