Brand's performance

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

11.1%

Average Response Time

5.2%

Solution Rate

12%

Average Ratings

30%

Customer Retention Rate

37.5%

Category ranking

Supermarkets - Large Retail

1 Shoprite 29.2

2 Woolworths 25

3 Game 23

...

Makro16.1

0860 300 999
[email protected]

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Makro - No feedback

Aletta Short filed the complaint

28 January 2023

i ordered the letters A, H ,B led lights. the letter B did not work, and they did come and fetch it and also let me know on the 20/01/2023 that it was delivered at the supplier...since then no response on my email or informing of the movement of the product not working. Also, on the discription on the product it says batteries included and for all 3 lights I did not receive batteries.

Incident date: 28 January 2023

Aletta Short rated the brand

4 February 2023

The brand was not the problem. The supplier was the problem and Makro refunded me the money.

Would you buy again? Yes

1/10

This complaint was considered resolved.

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