Brand's performance
17.8
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
13.2%
Average Response Time
2.9%
Solution Rate
16.7%
Average Ratings
36.7%
Customer Retention Rate
22.2%
Category ranking
Supermarkets - Large Retail
1 Pick n Pay 35.5
2 Shoprite 32.5
3 Woolworths 25
...
Makro17.8
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Makro - No delivery - no email response - no accountability

Awaiting reply
Jacques de Ridder
Jacques Ridder filed the complaint
7 November 2024
I have not received my 'paid-for-merchandise' after 6 days.
Ironically, Makro is 85km away from me - I could have walked there and back in less time!
I have now written 3 x emails and have yet to receive an acknowledgement/response?

I ordered merchandise from AMAZON after this order was placed (675km away) it was delivered the very next business day at 11H25 - this means that I will no longer be buying online from MAKRO !

To make matters worse - this is the 2nd order that has failed in as many months - with EXACTLY the SAME POOR DELIVERY EXPERIENCE as the previous order.
Incident date: 4 November 2024
Jacques de Ridder
Jacques Ridder is awaiting for brand response
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