Makro - No delivery - no email response - no accountability

I have not received my 'paid-for-merchandise' after 6 days.
Ironically, Makro is 85km away from me - I could have walked there and back in less time!
I have now written 3 x emails and have yet to receive an acknowledgement/response?

I ordered merchandise from AMAZON after this order was placed (675km away) it was delivered the very next business day at 11H25 - this means that I will no longer be buying online from MAKRO !

To make matters worse - this is the 2nd order that has failed in as many months - with EXACTLY the SAME POOR DELIVERY EXPERIENCE as the previous order.