Brand's performance
17.8
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
13.2%
Average Response Time
2.9%
Solution Rate
16.7%
Average Ratings
36.7%
Customer Retention Rate
22.2%
Category ranking
Supermarkets - Large Retail
1 Pick n Pay 35.5
2 Shoprite 32.5
3 Woolworths 25
...
Makro17.8
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Makro - No delivery! no answers!

Awaiting reply
Lee
Lee filed the complaint
28 November 2024
Delivery was set for today.

Took unpaid leave to accept delivery.

Then received and email stating theres a delay. When i contacted helpline, head office and customer care line only response is sorry we dont know when item will be found because they dont know where the stock is.

Explained that i cant just keep taking unpaid leave for their delays.

Answer is sorry we cant help you.

So basically i have to deal with it and be in the mercy of when they feel like delivering a product that was sold with a scheduled delivery that they dont even know where or if they have stock.

Quick to take your payments but once they have it you dont matter as a customer.
This complaint has a private attachment.
Incident date: 28 November 2024
Lee
Lee is awaiting for brand response
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