Makro
Makro
Supermarkets - Large Retail
Brand's performance
17.8
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
13.2%
Average Response Time
2.9%
Solution Rate
16.7%
Average Ratings
36.7%
Customer Retention Rate
22.2%
Category ranking
Supermarkets - Large Retail
1 Pick n Pay 35.5
2 Shoprite 32.5
3 Woolworths 25
...
Makro17.8
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Makro - No delivery and no refund

Awaiting reply
Precious
Precious filed the complaint
19 November 2024
I'm very disappointed in Makro honestly. I have ordered a dustbin online early November I'm still yet to receive it or refund . There isn't any sort of communication from your side. This is bad customer service ,thinking I'm buying online instead I'm making the biggest mistake. No I wouldn't recommend anyone buying at Makro.
Incident date: 19 November 2024
Precious
Precious is awaiting for brand response
Complaint #547224
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