Makro - Makro refund

When am I getting my refund since most of my order was cancelled,I called your contact centre and your agent confirmed that my order will be cancelled ,I even sent emails to Makro but they ignored them then I keep receiving smses that my order will be delivered which now and then they keep returning it back for reasons known to them.
I don’t not that incomplete order just refund my Money asap I’ll buy somewhere else.