Brand's performance

Weak

Satisfaction Index over the past 12 months.

Response Rate

21.7%

Average Response Time

3.9%

Solution Rate

21.7%

Average Ratings

38.3%

Customer Retention Rate

33.3%

Category ranking

Supermarkets - Large Retail

1 Pick n Pay 37.5

2 Woolworths 25

3 Makro 22.7

0860 300 999
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Makro - Makro online take my money but no delivery of item

Jaco Ebersohn filed the complaint

31 October 2024

Bought a Printer with Makro Online. Payment was made immediately and the bank confirmed that payment was made. However, the online payment app came back and stated that the transaction could not be completed. NO RESPONSE FROM MAKRO. Please be very careful when purchase from Makro Online.............. Have send 3 emails and just received a response "Will provide feedback once received". Really!!!!! The response from a so called reputable retailer!!!! Have the email to provide proof!!!

Incident date: 31 October 2024

This complaint has been considered as not resolved.

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