Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
17.2%
Average Response Time
6.2%
Solution Rate
17.2%
Average Ratings
35.7%
Customer Retention Rate
57.1%
Category ranking
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Makro - Its been a month, nothing has been done

No resolution
Joleen
Joleen filed the complaint
28 December 2023
We placed the order on the 28th of November. Order eventually delivered on the 8th of December. We have a missing item and a damaged item. We have been phoning every day and every time its the same story. They have escalated the matter and highlighted the products, we will receive feedback within 24 - 48 hours. We haven't received any response even though we are phoning every day
This complaint has a private attachment.
Incident date: 28 November 2023
This complaint has been considered as not resolved.
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