Brand's performance
16.1
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
11.1%
Average Response Time
5.2%
Solution Rate
12%
Average Ratings
30%
Customer Retention Rate
37.5%
Category ranking
Supermarkets - Large Retail
1 Shoprite 29.2
2 Woolworths 25
3 Game 23
...
Makro16.1
Is this your company? Click here

Makro - Item ordered online: not delivered

No resolution
Unathi
Unathi filed the complaint
16 December 2022
I ordered a laptop online on 08/12/2022 and to this date i still have not received it.
The courier company that you chose to deliver my product are refusing to deliver to my residential address (the address stated when i made the order).
The require me to spend money and time (that i do not have) to go to a police station to fetch my product.
The return trip from my house to the police station would cost about R120 (Uber fare), who is supposed to pay for that?
I have sent multiple emails to your "customer care" but no response, called both numbers to no avail (call never gets picked up), wasted over R100 of airtime on that process.
I am quite angry at the fact that i am unable to get a product delivered to me that i paid for, this is so unprofessional, and i need you guys to remedy this situation urgently.
Lats week i had a delivery from TakeAlot made with no fuss, what's wrong with you guys at Makro?
Incident date: 16 December 2022
This complaint has been considered as not resolved.
Comments
This complaint has no comments yet.