Makro - Item ordered online: not delivered

I ordered a laptop online on 08/12/2022 and to this date i still have not received it.
The courier company that you chose to deliver my product are refusing to deliver to my residential address (the address stated when i made the order).
The require me to spend money and time (that i do not have) to go to a police station to fetch my product.
The return trip from my house to the police station would cost about R120 (Uber fare), who is supposed to pay for that?
I have sent multiple emails to your "customer care" but no response, called both numbers to no avail (call never gets picked up), wasted over R100 of airtime on that process.
I am quite angry at the fact that i am unable to get a product delivered to me that i paid for, this is so unprofessional, and i need you guys to remedy this situation urgently.
Lats week i had a delivery from TakeAlot made with no fuss, what's wrong with you guys at Makro?